Frequently Asked Questions
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
Q: What happens if it’s raining or particularly bad weather on the day of the booking?
A: If the weather is bad/ (ie heavy rain or excessive winds) we RESERVE THE RIGHT NOT TO DELIVER THE INFLATABLES IN THE INTEREST OF HEALTH & SAFETY. Please note that if this happens, any deposits or full payment will be refunded in full unlike most other companies.
Q: Can we operate the rodeo bull ourselves?
A: The rodeo bull has to be operated by a trained member of staff at all times. It is extremely dangerous for anyone else to operate the rodeo bull and we do not allow it.
Q: Can we have the surfboard or reindeer attachment with the rodeo bull?
A: When you hire the rodeo bull, we will happily bring one extra attachment for no extra cost. This means that you can easily swap the rodeo bull for the surfboard if you wanted to try something different. The operator can do this within a couple of minutes.
Q: How much space do I need for a bouncy castle or the rodeo bull?
A: The dimensions of our attractions are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a small entrance to the garden, please let us know so that we can visit the property beforehand.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry £5 million public liability cover, however as per our terms and conditions, we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment.
If you have any other questions, please feel free to contact us!
Regards, Jayne & John.